Privacy Policy

When you visit our website or make a purchase, we collect certain information to process your order and improve your shopping experience. This includes:

Personal Information: Your name, email address, phone number, shipping address, and billing address when you place an order or create an account.

Payment Information: Credit card details and billing information are processed securely through our payment providers. We do not store your full credit card number on our servers.

Browsing Information: We collect data about how you use our website, including pages visited, products viewed, and time spent on our site. This helps us improve our offerings and provide relevant recommendations.

Device Information: Technical details such as your browser type, operating system, and IP address are collected automatically to ensure our website works properly on your device.

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, send order confirmations, and provide shipping updates.

Customer Service: To respond to your questions, handle returns or exchanges, and resolve any issues with your orders.

Marketing Communications: With your consent, we may send you newsletters, promotional offers, and product updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

Website Improvement: To analyze how customers use our site so we can make improvements and provide a better shopping experience.

Legal Compliance: To comply with applicable laws, regulations, and legal requests.

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We work with trusted companies that help us run our business, including payment processors, shipping carriers, and email service providers. These partners only receive the information necessary to perform their services and are required to protect your data.

Legal Requirements: We may disclose your information if required by law, court order, or government request.

Business Transfers: If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We take the security of your personal information seriously. Our website uses SSL encryption to protect data transmitted between your browser and our servers.

We implement industry standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Essential Cookies: Required for the website to function properly, including shopping cart functionality and checkout processes.

Analytics Cookies: Help us understand how visitors interact with our website so we can make improvements.

Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

You have certain rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.

Correction: You can ask us to update or correct inaccurate information.

Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

Opt Out: You can unsubscribe from marketing emails at any time and opt out of certain data collection practices.

To exercise any of these rights, please contact us using the information provided on our Contact Us page.

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third party sites. We encourage you to review the privacy policies of any website you visit.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can remove it.

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. When we make significant changes, we will notify you by posting a notice on our website or sending you an email.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions about this privacy policy or how we handle your personal information, please reach out to us:

Email: privacy@bikebay.com

Phone: 1-800-BIKE-BAY (1-800-245-3229)

Address: Bike Bay, 123 Cycling Avenue, Portland, OR 97201

We aim to respond to all inquiries within 48 hours.