Contact Us
We would love to hear from you. Whether you have a question about our products, need help with an order, or just want to chat about bikes, our team is here to help.
Get in Touch
Customer Service
For questions about orders, returns, shipping, or product information.
Email: support@bikebay.com
Phone: 1-800-BIKE-BAY (1-800-245-3229)
Sales Inquiries
Looking for a custom build or have questions about our bikes?
Email: sales@bikebay.com
Phone: 1-800-BIKE-BAY ext. 2
Business and Partnerships
Interested in wholesale, sponsorships, or business partnerships?
Email: partnerships@bikebay.com
Press and Media
Media inquiries and press requests.
Email: press@bikebay.com
Business Hours
Monday to Friday: 9:00 AM to 6:00 PM Eastern Time
Saturday: 10:00 AM to 4:00 PM Eastern Time
Sunday: Closed
We typically respond to emails within 24 hours on business days. During busy periods, it may take up to 48 hours.
Our Location
Bike Bay Headquarters
123 Cycling Avenue
Portland, OR 97201
United States
Please note that this is our corporate office and warehouse. We do not have a retail showroom at this location. For test rides and in person shopping, please visit one of our authorized retail partners.